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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Rene Overney

May 20, 2025

5  out of  5
rating by Rene Overney
"Highly Recommended – Exceptional Service and Care I’ve been a loyal State Farm customer for over 30 years, covering everything from Home and Auto to Personal Liability insurance. Throughout the years, my experience with Rt Shaw - State Farm Insurance Agency has been outstanding. What truly sets this agency apart is their dedicated and caring service. Cindy and the rest of the team are not only highly responsive, but also incredibly knowledgeable and helpful. They take the time to understand their clients and tailor their support to meet individual needs. It’s rare to find such a level of personal attention in today’s world. I can wholeheartedly recommend Rt Shaw - State Farm to anyone looking for reliable insurance and exceptional customer care."
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Jeffrey Qiu

May 19, 2025

5  out of  5
rating by Jeffrey Qiu
"Worked with Josh and it's been fantastic. He took the time to walk me through everything I asked about and helped me get to a policy that I was happy with in both price and coverage. I know I ask a lot of questions and I really appreciate him helping me find all the answers to them."
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Bob Hope

May 10, 2025

5  out of  5
rating by Bob Hope
"RT, Cindy, Josh and everyone else are great!! 40 years at Safeco now history!!"
We responded:
"Thank you Bob for the 5star review! We enjoy the challenges and look forward to serving you for years to come."
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Eric Varela

May 7, 2025

5  out of  5
rating by Eric Varela
"My experience with state farm has been nothing but professional. Sandra my agent whom I speak to most of the time is the kindest person, Very helpful and gives me her time whenever I have any questions about my policy. I truly feel like I'm in good hands."
We responded:
"Thank you so much for sharing your five-star review! We're thrilled to know you had such a positive experience. Your satisfaction is our top priority, and it's wonderful to see that reflected in your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to continuing to provide you with excellent service. Thanks again for your fantastic support! -RT"
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Jimmy Bried

May 7, 2025

5  out of  5
rating by Jimmy Bried
"Josh from RT Shaw has been a pleasure to work with. Reliable, transparent, and quick! Thanks team!"
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Candace Omalley

April 17, 2025

5  out of  5
rating by Candace Omalley
"Big Problem: I was out and about, not near home, and discover I have a totally flat tire! My solution-providing, handy-mechanic son has flown overseas this morning, my model of car doesn’t have a spare, and to get it moved, it must travel on a flat-bed truck. Inspiration: I called my State Farm Insurance office. Cindy Erber-Agen calmed me immediately, saying “we’re going to solve this.” We did a little brainstorming, she took over the situation, had me hang up and breathe deeply, while she called to make the needed arrangements. Within an hour my car was on a flatbed, and transported to a tire service where the tire was replaced within the next hour. I felt like I was in the care of a genius and a best friend. Cindy was so very kind and patient, quick and clever. She turned my complicated afternoon into a warm and memorable experience. I am very grateful to Cindy for taking good care of me and to State Farm for having Cindy in their office!"
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Dana Motohoi

April 15, 2025

5  out of  5
rating by Dana Motohoi
"I was recently in a major car accident involving a semi. Cindy Erber is my state farm agent (RT Shaw-Seattle, WA). Cindy was extremely helpful in helping me navigate the unchartered waters of managing my claim. Cindy was able to answer my questions in a timely manner, and advised what steps I needed to take in order to expedite the whole process. Cindy was able to lessen the worries I was experiencing, by being a great liaison between the claims dept and myself."
We responded:
"Thank you Dana for the kind words for Maria and the 5star review! I'm so glad she was flexible, able to meet your coverage needs, and save you some money in the process. Please reach out at any time!"
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Diosdado Jr Antonio

April 15, 2025

5  out of  5
rating by Diosdado Jr Antonio
"10/10"
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Junny stacers

April 14, 2025

5  out of  5
rating by Junny stacers
"Worked with this SF office for home insurance. Josh Jensen has been very helpful to handle my requests timely with great communication. Recommend!"
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Reilly Davis

March 26, 2025

1  out of  5
rating by Reilly Davis
"DO NOT INSURE WITH THIS STATE FARM OFFICE!!! They totaled my car and continued to charge me for full coverage for an additional 4-5 months. Their sales person reached out to me to beging a new policy on a new vehicle. I asked them why they had been continuing to charge me for a vehicle that had been totaled months ago??? When I inquired about this, someone named CINDI asked me about my age and gender. She then told me she was an older lady and that I should not be upset with her. I told her I would like their office to stop stealing my money for coverage that I did no longer need. She continued to lecture me about her age and gender. DO NOT USE THIS OFFICE!!!!!"
We responded:
"Reilly Davis, this is the 2nd time you have verbally attacked my team unnecessarily. Reilly Davis no one deserves to be treated the way you continue to berate my team with verbal accusations. Your statements are inaccurate and false."
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marion brown

March 25, 2025

5  out of  5
rating by marion brown
"Cindy Erber-Agen was super supportive and helpful when I got into an accident. She knew exactly what I needed to do next and also helped me keep perspective on the whole thing. Her kindness helped turn a maddening experience into merely a stupid one. Everyone needs a Cindy in their contact list for when things go wrong."
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Chris Turner

March 3, 2025

5  out of  5
rating by Chris Turner
"Cindy Erber-Agen is so kind and helpful, working hand in hand with me to resolve homeowners insurance issues with my renter that were almost insurmountable and also very kind with my late payments - - I have five different policies with State Farm and I always think I'm on top of them and then suddenly I've missed one and I'm embarrassed again and Cindy is always very sweet in all her communications with me."
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Mikhail Ceja

February 25, 2025

5  out of  5
rating by Mikhail Ceja
"Josh Jensen went above ad beyond, he was incredibly helpful in finding information about my current policy and keeping up to date with the status."
We responded:
"Josh is amazing! We're so glad he could help you stay informed about your policy. Thanks for sharing your experience, Mikhail! - RT"
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Adam Kluck

February 6, 2025

5  out of  5
rating by Adam Kluck
"I just switched over to State Farm today after being w/ my previous provider for many years. Working with Andie Usseglio was a great experience, and she made the process as seamless as possible while providing tons of great information along the way!"
We responded:
"Hi Adam! Welcome to State Farm! We're thrilled to have you on board. It’s great to hear that Andie made the switch smooth and informative for you. If you ever need anything, don’t hesitate to reach out. Thanks for choosing us! - RT"
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Cassandra Callas

February 6, 2025

5  out of  5
rating by Cassandra Callas
"I’ve been a State Farm customer for over 15 years and have been very content with my service and coverage. Using the app is easy (super helpful when I got a flat tire late at night once - someone arrived within 20 mins to assist), and their customer service is excellent. Kudos to Josh J who helped me out recently and provided swift and professional assistance when I needed to reevaluate my coverage. I would recommend!"
We responded:
"Hi Cassandra! Thank you for being a loyal customer for over 15 years! We're so glad to hear that the app was helpful when you needed it and that Josh provided excellent service. We truly appreciate your recommendation and kind words! - RT"
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Ryan Hutchison

February 4, 2025

5  out of  5
rating by Ryan Hutchison
"Josh Jenson recently helped me change my coverage from my old apartment to my new one, he was super helpful and quick to reply even when I took a few days to get back to him! Thank you Josh!"
We responded:
"Thanks for sharing your experience, Ryan! We’re so glad Josh could assist with your coverage change and make the process easy. If you ever need anything else, don’t hesitate to reach out! - RT"
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MJ Caputo

January 30, 2025

5  out of  5
rating by MJ Caputo
"Great services and always anticipating clients needs"
We responded:
"Thanks so much for your positive feedback, MJ! We’re glad to always be one step ahead in meeting your needs. If there's anything more we can do for you, just let us know! Thanks again for the support! -RT"
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Robin Li

January 30, 2025

5  out of  5
rating by Robin Li
"I really enjoy working with Andie from State Farm! She's the best!"
We responded:
"Thank you for the wonderful feedback, Robin! Andie will be thrilled to hear you enjoyed working with her. We look forward to assisting you with your insurance needs! Thanks again for the support! -RT"
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Terry Strand

January 30, 2025

5  out of  5
rating by Terry Strand
"RT Shaw agency is a very professional attentive office and easy to work with. The staff is cheerful and willing to answer questions assisting you with your insurance needs . Please call them and experience the ultimate in customer care !!"
We responded:
"Thank you for the wonderful review, Terry! We’re so glad to hear you had a great experience with our team. We pride ourselves on offering top-notch customer care, and we’re happy to have earned your trust! - RT"
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Aslan Mutaf

January 22, 2025

5  out of  5
rating by Aslan Mutaf
"This is my second year with them, and they are always there to help, very responsive and efficient. Special thank goes to Maria :)"
We responded:
"Thank you for your kind words! We’re so happy to have you with us for another year and are thrilled to hear that Maria has been responsive and efficient in helping you. We’re always here whenever you need us! - RT"
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Bridget Loya

January 22, 2025

5  out of  5
rating by Bridget Loya
"Spoke with Karen today and she saved me $450 a month. I was very pleased with switching companies. Thank you Karen!"
We responded:
"Hi Bridget, thank you for sharing your experience! We’re so glad Karen was able to help you make the switch smoothly and helped you save! Welcome to the family, and please don’t hesitate to reach out if you need anything! - RT"
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Pumpkin Pei

January 21, 2025

5  out of  5
rating by Pumpkin Pei
"Cindy is always my great helper to solve my problem or answer my questions about insurance. Always quick turnaround to follow up. I highly recommend."
We responded:
"Hi Pumpkin, thank you for your wonderful review! We’re thrilled that Cindy has been such a great help with your insurance needs and questions. Quick follow-ups are our priority, and we’re so glad you’ve had a great experience. We appreciate your recommendation! - RT"
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Rachel McNeil

January 21, 2025

5  out of  5
rating by Rachel McNeil
"I’m so thankful for this office, they’ve made me feel like family. The whole team has made settling into Washington a breeze. Sammi was so sweet when helping me with my policies."
We responded:
"Thank you for your thoughtful review! We’re so glad to have made your transition to Washington easier and to hear that Sammi and the team have made you feel like family. We’re always here for you! - RT"
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T. S. Colman

January 20, 2025

2  out of  5
rating by T. S. Colman
"We've been with this State Farm store for years. And they just raised our house insurance $500. $500! So we pay $1100 a year for our old house and now another $500. I did a. little research and this is all climate driven cost shifting. The insurance companies who have lost billions in LA because of climate driven fires are distributing costs and the profits they need for shareholders onto our backs. I don't know about you, but I'm sick of it. We can't get our politicians to stop the oil companies polluting our air and killing us with hotter and hotter weather, fires, biblical floods and hurricanes like what hit Asheville this year, but we have to pay the piper when they say bend over. A friend who was insurance broker for 30 years told me about the cost shifting. It should be illegal for us to have to keep padding State Farm's profit margins so their shareholders live in a risk free profit bubble-- one you and I are paying dearly for in our premiums. Call your Senators and the Washington Attorney General and insist on an investigation. The nice people working the desk at this store don't trump bad behavior by the parent co."
We responded:
"Hello Tim, we do apologize for your Homeowners Increase as my team did discuss the review and apologies as we did not describe the details behind the increase adequately enough. State Farm is a mutual company and does not report to Shareholders as you put in our message and it is terrible that these climate shifts have impacted all of our rates so dramatically. My team and I continue to try to answer every question you might have at any time and we apologize again for any unclear messaging we did not deliver. - RT"
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Kristi Templeton

January 20, 2025

5  out of  5
rating by Kristi Templeton
"Cindy has been my connection to State Farm for years. She is friendly, listens and does the research to let me know the information that I’m asking about. The reason I have stayed with this company for so long is because of her. Thank you!"
We responded:
"Thank you for the wonderful review! We're so pleased to hear that Cindy made such a positive impression on you. Her friendliness and efficiency are qualities we truly value, and it's great to know that she's been able to assist you with your questions. We'll be sure to pass along your kind words to her. We look forward to continuing to provide you with excellent service! -RT"