State Farm® Insurance Agent RT Shaw
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Elizabeth McCormley
December 31, 2024
5
out of
5
rating by Elizabeth McCormley
"Thank you Sandra for helping us get coverage for our new car. Sounds simple but my emails were not going through,my ineptitude. It was the evening before a two day holiday. We were leaving on a trip. We needed proof of insurance and insurance! Sandra work with me to get everything done. It was 8pm when we finished. She stayed late to get this done for us and I can’t thank her enough. It was above and beyond!"
Erica Ferguson
December 30, 2024
5
out of
5
rating by Erica Ferguson
"I am in the process of moving, and Josh was very helpful with getting my renters insurance policy updated. Very quick to respond, and patient with all questions as I tried to make sure I understood the process. Thank you again for your help, Josh!"
We responded:
"Hi Erica, thank you for your thoughtful review! We’re so glad Josh could assist with updating your renters insurance during your move. His patience and quick responses truly make a difference. Best wishes with your move, and let us know if there’s anything else we can do to help! - RT"
Greg Nance
December 26, 2024
5
out of
5
rating by Greg Nance
"Andi at Rt Shaw was amazing to work with. She was able to get our policy, which was unique in many ways, through underwriting in short order. Buying and selling homes can be stressful, and Andi and Rt Shaw made the insurance portion of the conversation virtually stress-free. Thank you!"
We responded:
"Hi Greg, thank you for your wonderful feedback! Andi is fantastic at navigating unique situations, and we’re thrilled she could make the insurance process smooth and stress-free for you during your home transitions. We’re always here to help—thank you for choosing the RT Shaw State Farm Agency!- RT"
Mike Koslosky
December 26, 2024
5
out of
5
rating by Mike Koslosky
"After comparing several insurance companies costs and coverage for home and auto I settled on State Farm RT Shaw. Their rates, coverage, features and communication were ahead of all their competitors. Andrea listened and understood my questions and articulated ideas and options that fit my needs best."
We responded:
"Hi Mike, thank you for your kind words! We’re so glad Andrea could help find the perfect coverage for your home and auto needs. It’s great to hear our rates, features, and communication stood out to you. We appreciate your trust and look forward to continuing to assist you! - RT"
Robert Griffin
December 10, 2024
5
out of
5
rating by Robert Griffin
"I just got off the phone with Cindy and as always it was an excellent experience. Cindy is always helpful and nice, and her service typifies why my wife and I have been loyal State Farm customers for 37 years."
We responded:
" Thanks for the five-star review, Robert! Cindy is truly excellent and I will be sure to pass on your kind words. Thank you for being such a dedicated and loyal Good Neighbor "
Jason Fraley
December 4, 2024
5
out of
5
rating by Jason Fraley
"I appreciated Caryn's patience with me over the span of many weeks (several months) while I delayed to decide switching insurance carriers. She made it simple, and I felt my insurance needs cared for promptly and in a very friendly way. It's good to talk with agents who seem sincere as Caryn was."
We responded:
"Thank you so much for your five-star review! We're delighted to hear that Caryn provided you with the patience and support you needed during your decision-making process. It's wonderful to know that she made the transition simple and ensured your insurance needs were promptly and addressed in a friendly manner. Thank you for choosing us for your insurance needs. We look forward to serving you in the future.-RT"
washandia
December 3, 2024
5
out of
5
rating by washandia
"We have been with this State Farm office for a long time. Cindy Erber Agen, Caryn Kaul and the staff are fantastic. Very often, customer service comes in the way of lots of simple as well as complex questions in addition to claims, etc., and the front line office staff is always readily available to help out. No question is too simple."
We responded:
"Thank you for your loyalty and for taking the time to share your kind words! Cindy, Caryn, and the entire team will be so pleased to hear your appreciation. We strive to make every interaction helpful, whether it’s answering questions or assisting with claims, and it’s wonderful to know you’ve had such a positive experience. We’re here whenever you need us! - RT"
Eric Sladky
December 3, 2024
5
out of
5
rating by Eric Sladky
"Cindy was great, she helped me update my car insurance and delivered temporary cards for my wallet and glove box. Happy Holidays!"
We responded:
"Hi Eric! Thank you for the kind words, Cindy will be delighted to hear how much you appreciated her help. We’re glad she could make updating your car insurance easy and convenient. Wishing you a wonderful holiday season! - RT"
Carmen Pollastro
December 3, 2024
5
out of
5
rating by Carmen Pollastro
"Insurance can be a frustrating thing. The staff at Rt Shaw State Farm, namely Cindy and Caryn have made the experience simple and easy. We own 2-4 plexes and our current carrier dropped us for no reason, just that they didn't insure 4-plexes any longer. The staff at State Farm worked closely with underwriting and we had to make a couple of improvements and VOILA, they wrote us a very fair policy. Just today, I switched our HomeOwners and our Auto policy to Rt Shaw insurance. Again, with the help of this dynamic duo, I was able to save money and have better coverage. Cindy and Caryn are helpful, good listeners and have amazing follow-up!"
We responded:
"Thank you for sharing your detailed experience! Cindy and Caryn will be thrilled to know how much you appreciated their help. It’s great to hear they made the process simple and stress-free, even with the extra steps involved. We’re glad to have earned your trust for your home, auto, and multi-family property insurance. Welcome and we’re always here if you need anything in the future! - RT"
Ella A
November 21, 2024
5
out of
5
rating by Ella A
"Kai is an absolute GEM. 💎 Super helpful, friendly, and personable. It's not often that I'm smiling and giggling with an insurance agent, but Kai manages to make an often daunting administrative task feel like a walk in the park with a lovely friend!"
We responded:
"Thank you so much, Ella! Your kind words about Kai truly made my day. It’s wonderful to hear how Kai’s friendly and personable approach made the process enjoyable for you. We’re lucky to have such a gem on our team, and we’re always here to help whenever you need us! – RT"
Alexis Janis
November 18, 2024
5
out of
5
rating by Alexis Janis
"Kai and Maria were both very kind, helpful, and efficiently guided me through the process of obtaining auto and renters insurance. Would recommend, had a great experience with both of them!"
We responded:
"Thank you, Alexis! I’m thrilled to hear that Kai and Maria provided such kind and helpful service while guiding you through getting auto and renters insurance. We’re so glad you had a great experience, and we truly appreciate your recommendation. Let us know if you need anything in the future! - RT"
Bethany Schlemmer
November 5, 2024
5
out of
5
rating by Bethany Schlemmer
"Sam is the absolute best! She helped me get my renter and car insurance set up when I moved from out of state. She is so personable, took the time to explain everything I didn’t understand, and worked to customize my insurance to best fit my needs."
We responded:
"Thank you for sharing your experience with Sam. It's fantastic to hear that she was able to assist you in setting up your renter and car insurance during your move from out of state. If there's anything more we can do for you, please don't hesitate to reach out. -RT "
Kailee Strick
October 29, 2024
5
out of
5
rating by Kailee Strick
"Sam is a great insurance agent! Super friendly and always makes sure I am covered!"
We responded:
"Thank you, Kailee! We're so glad to hear that Sam has been friendly and attentive in making sure you’re well covered. We appreciate your feedback! – RT"
Frank Lim
October 7, 2024
3
out of
5
rating by Frank Lim
"Besides initiating the policy, which I did online without any direct contact, my only contact was in making two straight-forward policy changes which after contacting the agency required 2-3 weeks for me to receive a binder from State Farm. Apparently a very antiquated process is used internally for State Farm to have their underwriting department reissue the policy after a broker like Rt Shaw requests changes on behalf of customer. This is unnerving and not unique to Rt Shaw as I've found. However what was specific to Rt Shaw and undesirable was lack of clarity on communication on even a rough time-frame within which State Farm would reissue the policy (even though they said as soon as I made payment on the policy the new changes would be binding). If it's going to be 2-3 weeks before I have a new policy in my hand, tell me that it may be as many as 3 weeks and I will consider myself warned. Tell me nothing and I will be unhappy when after a week I have no policy in-hand. I dealt with two different agents at this office and experience with lack of timeline clarity was the same. If it's like this with simple policy changes what would it be like if it were ever to come to filing a claim? I may continue to work with them or look elsewhere, but will ask for references on what policy and claim experience was like from trusted contacts before moving forward."
We responded:
"Thank you for your detailed feedback. I'm sorry to hear about the delays and lack of clarity you experienced with your policy changes. I’d be happy to discuss this further if you'd like and work towards ensuring better communication and service going forward. Thank you again for your honest feedback, and I hope we can make things right. -RT"
Chad Wichers
September 5, 2024
5
out of
5
rating by Chad Wichers
"Appreciated Kai's detailed breakdown of our quote and friendly demeanor."
We responded:
"Thank you for your review, Chad! We're delighted to hear that Kai provided you with a detailed breakdown of your quote and made a positive impression. If you have any more questions or need further assistance, we're here to help! – RT"
Priyal Suneja
August 30, 2024
5
out of
5
rating by Priyal Suneja
"Sandra Hernandez was amazing! She helped me understand my exact insurance needs and prevented me from overpaying for renters insurance. Highly recommend!"
We responded:
"Thank you for sharing the incredible feedback for Sandra! I'm so glad she took the time to answer your questions and save you some money along the way. We're here when you need us! - RT"
Sean Tufts
August 27, 2024
5
out of
5
rating by Sean Tufts
"Maria at RT Shaw was super helpful, friendly and provided great service getting me switched over to State Farm. Thanks!"
We responded:
"Thank you so much for your five-star review! We’re thrilled to hear that Maria provided you with such helpful and friendly service while getting you switched over to State Farm. Your kind words mean a lot to us, and we’re glad you had a positive experience. If you ever need anything else, we’re here to help. Thanks again for choosing us! -RT"
Devon Becker
August 21, 2024
5
out of
5
rating by Devon Becker
"I’ve been working with Maria this past week on updating my home insurance and she has been a fantastic resource. Not only did she address my issue quickly and effectively but she proactively offered a full insurance review, which my fiance and I will be taking her up on shortly. We look forward to continuing to work with Maria and her great team on all of our insurance needs."
We responded:
"Thank you so much for your five-star review! We’re thrilled to hear that Maria has been such a fantastic resource for you while updating your home insurance. We’re excited to continue working with you and your fiancé on all of your insurance needs. If there’s anything else we can assist with, don’t hesitate to reach out. Thanks again for your trust and support! -RT"
Conrad Gordon
August 15, 2024
5
out of
5
rating by Conrad Gordon
"Kai was awesome! Highly recommend her for any insurance needs"
We responded:
"Thank you for the fantastic review! We're thrilled to hear that you had such a great experience with Kai. Your recommendation means a lot to us, and we're here to assist with any of your insurance needs in the future. Thanks again for choosing us! -RT"
Bob Hope
August 13, 2024
5
out of
5
rating by Bob Hope
"RT and his team were very easy to work with and accommodated a few unique circumstances that could easily have been stumbling blocks. Nice folks and the premium savings were a bonus."
We responded:
"Thank you Bob for the 5star review! We enjoy the challenges and look forward to serving you for years to come."
Kristi Templeton
August 13, 2024
5
out of
5
rating by Kristi Templeton
"Cindy is friendly and efficient. She has always been upbeat and helps with any questions I have."
We responded:
"Thank you for the wonderful review! We're so pleased to hear that Cindy made such a positive impression on you. Her friendliness and efficiency are qualities we truly value, and it's great to know that she's been able to assist you with your questions. We'll be sure to pass along your kind words to her. We look forward to continuing to provide you with excellent service! -RT"
Phil Cali
August 5, 2024
5
out of
5
rating by Phil Cali
"Cindy was exceptionally helpful during a difficult collision with an uninsured motorist in the morning. She offered to personally drive to the scene and assist, document everything, and was very helpful facilitating all of the necessary communication and ensuring that I had all of my needs met. Thanks for making a difficult situation as easy as possible."
We responded:
"Thank you for sharing your experience! We're so glad to hear that Cindy provided exceptional assistance during your difficult situation with an uninsured motorist. Her willingness to personally drive to the scene, document everything, and facilitate all necessary communication truly demonstrates her dedication. We're pleased she could make a challenging situation easier for you. If you need any further assistance, please don't hesitate to reach out. We're here to help! -RT"
Sierra Gawlowski
July 10, 2024
5
out of
5
rating by Sierra Gawlowski
"Sam is fantastic! I absolutely recommend working with her. She genuinely cares about making sure we are properly covered. She is knowledgeable and honest but not pushy. And to top it off, her rates were so much better than our previous policies! I'm still amazed at how much she was able to save us with even better coverage..."
We responded:
"Thank you Sierra for the incredible review and kind words for Sam! I'm so glad she took the time to not only get to know you but also make sure you are properly protected. We're here for you whenever you need us and we look forward to continuing to protect you for years to come. Thank you! - RT"
Yu-Ning Chen
June 8, 2024
5
out of
5
rating by Yu-Ning Chen
"I recently called State Farm and had the pleasure of being assisted by Kai Hiar. She was incredibly helpful and provided outstanding customer service. Kai was patient, knowledgeable, and went above and beyond to ensure all my questions were answered and issues resolved. I highly recommend State Farm, thanks to professionals like Kai Hiar. Thank you for the excellent service!"
We responded:
"Thank you for sharing your experience! We're thrilled to hear that Kai Hiar provided you with outstanding customer service. We truly appreciate her patience, knowledge, and dedication to resolving your issues and we're glad she could assist you. If you need any further help, please don't hesitate to reach out. Thanks again for your recommendation and support! -RT"
Stefan Chakalo
June 5, 2024
5
out of
5
rating by Stefan Chakalo
"I had a wonderful time getting an auto insurance quote from Ky! She (very politely) guided me through my coverages and made me feel especially welcome and happy to shop for car insurance, something I never thought I would say."
We responded:
"Thank you for sharing your experience! We're thrilled to hear that Kai made the process of getting an auto insurance quote enjoyable. Her polite guidance and welcoming demeanor are exactly what we strive for. We're glad to have made shopping for car insurance a pleasant experience for you. If you need any further assistance, don't hesitate to reach out. Thanks again for your positive review! -RT"