State Farm® Insurance Agent RT Shaw

"I called and talked to Joshua. He explained and fixed my problem with my auto payment. Appreciate it Joshua"

"Caryn is absolutely brilliant and helpful!! She took time to answer all my questions and get me the help I needed. I cannot express how much I appreciate everything you have done for me. I am grateful for all your assistance."

"I have rarely come across professionals as capable, forthright, and helpful as those at this agency and cannot recommend them enough. They've had my business now for over a decade and have absolutely earned it every time I've called with a question, concern, or issue."

"Brian was great with connecting my drive save and safe discount beacon"

"Always has had the best interest for me. Always on top of issues. Very helpful!"

"Josh smith is a greats asset to there team helped me out when I was in a tight spot. Great please"

"January 2026: Adding to my original review that I continue to be pleased with the service I receive from this office and a newer member to their group. Josh Smith. I have been having trouble with the mobile app Drive Safe and Save e as it turns off whenever my phone updates and I was at risk of losing the policy reduction it affords me and we were able to walk through the steps to rectify the issue and get it back online. Again I appreciate all the wonderful customer service and attention to detail I have come to expect from the great group of folks working at this office. I have worked with the folks in this office since relocating to Seattle in 1995. This office was highly recommended by friends and they were absolutely correct. Caryn, Cindy, Virginia and others have guided me through the process of getting the best automobile coverage and renter's insurance for my personal needs. I am inching towards retirement and I am looking forward to speaking with them about their State Farm Medicare Supplement coverage as I gather information for that next step. I trust this office and especially these amazing women to have my best interests in mind."

"Best place to get insurance! Awesome crew and service. Thank you Sandra for always helping my needs. Para los Latinos, aquí hablan español y los tratan como familia."

"Needed to get my auto policy transferred over from another state. Spoke with Brian on the phone and had a pain-free experience getting everything sorted out. Brian answered all my questions in a way that I was satisfied with. Hoping any future insurance needs are similarly as simple and painless."

"I joined this agency in April 2025, had a nice conversation with the agent regarding car insurance and she got me all set up. Now it's impossible to reach anybody, even the owner via email regarding a question I have about my rate. I have sent numerous emails and got 1 response. First email was sent 10/15, then 10/22 (I did get a response, but no answer to my question), 12/3 and 12/17 and again right before Christmas. Nobody bothers to respond. I am very very disappointed in their lack of follow through. I had high hopes with this company."

"In the process of seeking advice about car insurance coverage after a car accident resulting in two shredded/destroyed tires, we call our State Farm agent office. Our usual contact person was out of the office and Cindy Erber-Agen answered the phone. She offered to help with our concern. She listened carefully to our inquiry and gave excellent advice and generous time (over an hour) in proceeding with filing a police report and Metro bus report. Cindy patiently guided us through the step-by-step process in completing and submitting the reports. We are most appreciative and thankful for her professional guidance!"

"Needed to get renters' insurance for my apartment (already have car insurance from State Farm). When I called the office, Caryn did what was needed very efficiently. Within less than five minutes, she emailed a PDF which I submitted to my landlord. She cheerfully cut right through a couple of confusions in my understanding of renters' insurance. Great job! {Edit: I looked at my phone's time stamps, actually eight minutes, but felt like three.} Addition in December 2025: Cindy was very helpful and efficient in answering questions about automatic payments for my car and my renters'. She made sure that everything was working perfectly."

"Luis, who works with RT Shaw, was an incredible resource and provided excellent information as I was shopping for car insurance. He was the only one to provide a quote via email as I requested on an insurance comparison site. Four other companies/agents failed to provide a quote and kept calling to engage on the phone."

"Regardless of what company you end up choosing for your insurance coverage, make sure you at least talk to Lui or State Farm… these guys really are LIKE A GOOD NEIGHBOR! I worked with Lui for a couple weeks as I navigated learning and choosing car and renters insurance. I’m someone who is wary of salesmen but also knew as a first time car insurance purchaser, I needed to rely on someone who could explain how the different types of insurances worked. Lui was kind and made little jokes to ease my nerves when I was getting a bit overwhelmed with the process. It was nice to learn what advantages State Farm had over some other companies (like a regional office I could legit just walk into to talk 1:1 if I needed to). If you’re looking to update your plan or find a new plan, he and this office are amazing go to people. THANKS LUI."

"Great customer service Lui took the time to educate me in the world of car insurance.. he is a great agent thank you for your help"

"Josh was great and very knowledgeable! Setting up everything was super easy!"

"Cindy at RT Shaw State Farm is really exceptional. She was friendly, courteous, and very helpful while offering assistance with our insurance plan."

"Caryn helped me with Universal Life with Long Term Care Rider! She is very easy to work with and very quick on action! For my auto insurance, Mr Josh Jenson helped me update my odometer reading so I can have the discount for my newly purchased Tesla. Thank you!"

"i have always been treated very well here. all agents have been very helpful and always tried to get me what i need in a timely manner. Josh Jensen has helped me a lot recently and Andie has always come back to help me after first signing me up."

"Highly Recommended – Exceptional Service and Care I’ve been a loyal State Farm customer for over 30 years, covering everything from Home and Auto to Personal Liability insurance. Throughout the years, my experience with Rt Shaw - State Farm Insurance Agency has been outstanding. What truly sets this agency apart is their dedicated and caring service. Cindy and the rest of the team are not only highly responsive, but also incredibly knowledgeable and helpful. They take the time to understand their clients and tailor their support to meet individual needs. It’s rare to find such a level of personal attention in today’s world. I can wholeheartedly recommend Rt Shaw - State Farm to anyone looking for reliable insurance and exceptional customer care."

"Worked with Josh and it's been fantastic. He took the time to walk me through everything I asked about and helped me get to a policy that I was happy with in both price and coverage. I know I ask a lot of questions and I really appreciate him helping me find all the answers to them."

"RT, Cindy, Josh and everyone else are great!! 40 years at Safeco now history!!"

"My experience with state farm has been nothing but professional. Sandra my agent whom I speak to most of the time is the kindest person, Very helpful and gives me her time whenever I have any questions about my policy. I truly feel like I'm in good hands."

"Big Problem: I was out and about, not near home, and discover I have a totally flat tire! My solution-providing, handy-mechanic son has flown overseas this morning, my model of car doesn’t have a spare, and to get it moved, it must travel on a flat-bed truck. Inspiration: I called my State Farm Insurance office. Cindy Erber-Agen calmed me immediately, saying “we’re going to solve this.” We did a little brainstorming, she took over the situation, had me hang up and breathe deeply, while she called to make the needed arrangements. Within an hour my car was on a flatbed, and transported to a tire service where the tire was replaced within the next hour. I felt like I was in the care of a genius and a best friend. Cindy was so very kind and patient, quick and clever. She turned my complicated afternoon into a warm and memorable experience. I am very grateful to Cindy for taking good care of me and to State Farm for having Cindy in their office!"

"I was recently in a major car accident involving a semi. Cindy Erber is my state farm agent (RT Shaw-Seattle, WA). Cindy was extremely helpful in helping me navigate the unchartered waters of managing my claim. Cindy was able to answer my questions in a timely manner, and advised what steps I needed to take in order to expedite the whole process. Cindy was able to lessen the worries I was experiencing, by being a great liaison between the claims dept and myself."