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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Tom Boyle

March 8, 2023

5  out of  5 rating by Tom Boyle
"I’ve been a customer of State Farm for over 25 years, and the customer service from RT’s team is as stellar as always. Caryn and Cindy have taken very good care of me for all of my insurance needs—homes, autos, apartment house, and even my RV. The real test came a couple of days ago when my car was totaled 3 counties away from home. With Cindy’s help, what could have been a nightmare scenario was instead smooth and straightforward. I sent some photos taken at the site, and with those submitted to State Farm claims, she kept me up to date throughout the afternoon. Shortly after I arrived home, a call came through from Cindy, with a claims adjuster on the line. Within a half hour or so, I had a solution in-hand…6 hours from start to finish. I couldn’t have asked for anything better. Thank you State Farm, and thank you Cindy!!"

Marcus Van Der Peet

March 5, 2023

5  out of  5 rating by Marcus Van Der Peet
"Cindy does a fantastic job making sure that I am always in the right policy and have access to all the information that I need. She takes an personal approach to her work and I always feel like I am calling a friend when speaking with her. Highly recommend"

Haroon Feisal

March 3, 2023

5  out of  5 rating by Haroon Feisal
"Big thanks to Maria, she made getting my car insurance extremely easy. The process was quick and easy, and she was responsive every step of the way. Great first car insurance experience!"

Dylan Johnson

March 1, 2023

5  out of  5 rating by Dylan Johnson
"Caryn is always super helpful and beat USAA insurance by a lot! Very happy."

Olga Otero

February 18, 2023

5  out of  5 rating by Olga Otero
"Maria has been amazing! She helped me get way lower insurance plus add ins I didn’t have before. Thank you so much Maria!"

Nicole DiBlasi

February 16, 2023

5  out of  5 rating by Nicole DiBlasi
"Great Experience! I worked with Maria to get my home insurance and she helped me bundle with my car insurance. I received a great rate and excellent coverage. Maria is quick to respond and wonderful to work with! So glad I came to State Farm."

Sarah Bruemmer

February 16, 2023

5  out of  5 rating by Sarah Bruemmer
"Caryn and Cindy are truly incredible! The best customer service you could ask for. I’ve been with them since I first started driving (two + decades ago), and have stayed with them through marriage, two kids, a few homes and a few more cars. Highly recommend!"

Robert Griffin

February 14, 2023

5  out of  5 rating by Robert Griffin
"I just got off the phone with Cindy and as always it was an excellent experience. Cindy is always helpful and nice, and her service typifies why my wife and I have been loyal State Farm customers for 37 years."

Ann Cohan

February 14, 2023

5  out of  5 rating by Ann Cohan
"We have had great service at this State Farm Agency for many years. It has been so helpful to have agents in the neighborhood who know our file, and are quick to answer questions. Also, Cindy helped us by suggesting useful options for car insurance during the pandemic years. Thanks for all your work in our community."

Nicolai Korzynek

February 10, 2023

5  out of  5 rating by Nicolai Korzynek
"Ive had multiple insurance agents and I can tell you hands down. RT and his staff are first class and go above and beyond to make sure your fully covered. Would highly reccomend."

Steven “Create a great day!”

February 9, 2023

5  out of  5 rating by Steven “Create a great day!”
"Cindy Erber-Agen was professional, knowledgeable and kind. As is sometimes the case, I wasn't completely prepared paperwork wise. Cindy gave constructive advice on how to fill the gaps on my side, and complete my application for insurance. She stayed late to see that my boat insurance was in force on the day needed. She is well liked in the community and I'm sure she'll be my agent agent for decades to come. Steven/Seattle"

Robi Robins

February 4, 2023

5  out of  5 rating by Robi Robins
"My neighborhood State Farm team, especially Caryn and Cindy, is a constant friendly and helpful asset to our area."

Domi “DomiNinja” Setien

February 2, 2023

5  out of  5 rating by Domi “DomiNinja” Setien
"Update: Maria and Caryn are the absolute best insurance reps I've ever met or dealt with. I was able to get car insurance along with renters insurance and best of all Maria who made sure I was set up with life insurance. I never realized how important it is to have some type of life insurance especially if you have kids. Maria helped me get my life insurance set up, no hassle, made it super easy, super quick and Affordable.. RT Shaw state farm actually care about their customers and that's what I live about them. Thank You State Farm!!!"


February 1, 2023

5  out of  5 rating by JK W
"I've been working with Karyn since about 2009. Since then the business is now owned by RT Shaw - nothing has changed for us on our end other than the name on the letterhead, we still continue to get the same level of great customer service. I have no hesitations when it comes to putting all my policies with them because I know we are in good hands. I trust Karyn to tell me whether I actually need something or not or if it even makes sense to move something."

briana samayoa

February 1, 2023

5  out of  5 rating by briana samayoa
"I had an incredible experience working with Caryn, she was beyond helpful, answered all my questions. Hands down one of the best experiences I’ve had when purchasing insurances. Caryn really takes her time explain and make the whole process easier. Amazing customer service. I got an amazing bundling deal, I’m saving a lot more and couldn’t be happier."

Carolyn Burke

January 25, 2023

5  out of  5 rating by Carolyn Burke
"I reached out to Cindy last year for a quote when my previous insurance kept going up with no explanation as to why when I called in. Not only did she take the time to ask all the questions needed to figure out what type of coverage I need, but she also was very helpful in explaining what all of my options were and why she recommended them. On top of her excellent customer service, she also was able to save me almost half of what I was previously paying and for better coverage. she has always been right on it when I needed to update my policy or just have a question about something and is absolutely lovely to work with. I’ve recommended all of my friends and family to work with her also. In this day and age I appreciate being able to call on my agent instead of a 800 number and work with someone I know and have report with. I look forward to working with Cindy for years to come. Thanks for taking such good care of me Cindy - I appreciate you!!"

Adam Latka

January 25, 2023

5  out of  5 rating by Adam Latka
"Its always a great experience whenever I speak with this office. The office staff are very easy to work with, and treat each customers needs with high priority. Thank you for the great customer service!"

Sherry Chun

January 20, 2023

5  out of  5 rating by Sherry Chun
"This is the best insurance place. Always available and responsive to my needs. The entire staff is friendly and professional. They have met my business insurance needs as well as my personal and family needs. I have been with them for over 20 years and they have never let me down. No one can beat State Farm’s rates for long term customers. Be sure to give them a try, you won’t regret it!"

Olga Gorshkova

January 18, 2023

5  out of  5 rating by Olga Gorshkova
"I use State Farm for all my insurance needs. Caryn has been very helpful in getting all documents to me very promptly. Caryn is very polite, extremely professional and responsive. I would strongly recommend working with State Farm for taking care of any insurance you might need. The best experience I had working with Insurance Agent."

Sandy Casale

January 13, 2023

5  out of  5 rating by Sandy Casale
"Responsive and takes time to answer questions and concerns"

Ravi Kakkad

December 2, 2022

5  out of  5 rating by Ravi Kakkad
"Caryn is the best! She is super precise and prompt and makes everything a breeze!"

Tim A Hess

November 30, 2022

5  out of  5 rating by Tim A Hess
"Caryn K has been providing my family total insurance needs for well over 10 years. She is prompt, knowledgeable and very professional. I always want proper insurance and Caryn knows how to get it done. Now both my daughters are also working with Caryn to get their home and auto insurance coverage. Tim A Hess"

Jasper Baksh

November 19, 2022

5  out of  5 rating by Jasper Baksh
"Andie helped me bundle my auto, rental, umbrella, AND life insurance together so easily! Extremely knowledgeable and helpful. I can move forward knowing I am taken care of by this team!"

Jenn Kong

November 16, 2022

5  out of  5 rating by Jenn Kong
"Due to moving to a new city, I recently switched from one State Farm agent to RT Shaw's group and let me tell you... it has been seamless. Special thanks goes out to Caryn who has been absolutely spectacular -- quickly providing me with new quotes and helping me transfer over all my accounts, all while answering my questions as I navigate the transition. Excellent and highly recommend this group!"

Arthur Zebelman

November 16, 2022

5  out of  5 rating by Arthur Zebelman
"Cindy Ann Erber-Agen, Account Representative for State Farm at the RT Shaw Agency, provided me with great and timely service for our multiple car and home insurance needs during our recent move. I highly recommend both State Farm insurance and Ms. Erber-Agen in particular."