State Farm® Insurance Agent RT Shaw

"Big Problem: I was out and about, not near home, and discover I have a totally flat tire! My solution-providing, handy-mechanic son has flown overseas this morning, my model of car doesn’t have a spare, and to get it moved, it must travel on a flat-bed truck. Inspiration: I called my State Farm Insurance office. Cindy Erber-Agen calmed me immediately, saying “we’re going to solve this.” We did a little brainstorming, she took over the situation, had me hang up and breathe deeply, while she called to make the needed arrangements. Within an hour my car was on a flatbed, and transported to a tire service where the tire was replaced within the next hour. I felt like I was in the care of a genius and a best friend. Cindy was so very kind and patient, quick and clever. She turned my complicated afternoon into a warm and memorable experience. I am very grateful to Cindy for taking good care of me and to State Farm for having Cindy in their office!"

"I was recently in a major car accident involving a semi. Cindy Erber is my state farm agent (RT Shaw-Seattle, WA). Cindy was extremely helpful in helping me navigate the unchartered waters of managing my claim. Cindy was able to answer my questions in a timely manner, and advised what steps I needed to take in order to expedite the whole process. Cindy was able to lessen the worries I was experiencing, by being a great liaison between the claims dept and myself."

"10/10"

"Worked with this SF office for home insurance. Josh Jensen has been very helpful to handle my requests timely with great communication. Recommend!"

"DO NOT INSURE WITH THIS STATE FARM OFFICE!!! They totaled my car and continued to charge me for full coverage for an additional 4-5 months. Their sales person reached out to me to beging a new policy on a new vehicle. I asked them why they had been continuing to charge me for a vehicle that had been totaled months ago??? When I inquired about this, someone named CINDI asked me about my age and gender. She then told me she was an older lady and that I should not be upset with her. I told her I would like their office to stop stealing my money for coverage that I did no longer need. She continued to lecture me about her age and gender. DO NOT USE THIS OFFICE!!!!!"

"Cindy Erber-Agen was super supportive and helpful when I got into an accident. She knew exactly what I needed to do next and also helped me keep perspective on the whole thing. Her kindness helped turn a maddening experience into merely a stupid one. Everyone needs a Cindy in their contact list for when things go wrong."

"Cindy Erber-Agen is so kind and helpful, working hand in hand with me to resolve homeowners insurance issues with my renter that were almost insurmountable and also very kind with my late payments - - I have five different policies with State Farm and I always think I'm on top of them and then suddenly I've missed one and I'm embarrassed again and Cindy is always very sweet in all her communications with me."

"Josh Jensen went above ad beyond, he was incredibly helpful in finding information about my current policy and keeping up to date with the status."

"I just switched over to State Farm today after being w/ my previous provider for many years. Working with Andie Usseglio was a great experience, and she made the process as seamless as possible while providing tons of great information along the way!"

"I’ve been a State Farm customer for over 15 years and have been very content with my service and coverage. Using the app is easy (super helpful when I got a flat tire late at night once - someone arrived within 20 mins to assist), and their customer service is excellent. Kudos to Josh J who helped me out recently and provided swift and professional assistance when I needed to reevaluate my coverage. I would recommend!"

"Josh Jenson recently helped me change my coverage from my old apartment to my new one, he was super helpful and quick to reply even when I took a few days to get back to him! Thank you Josh!"

"Great services and always anticipating clients needs"

"I really enjoy working with Andie from State Farm! She's the best!"

"RT Shaw agency is a very professional attentive office and easy to work with. The staff is cheerful and willing to answer questions assisting you with your insurance needs . Please call them and experience the ultimate in customer care !!"

"This is my second year with them, and they are always there to help, very responsive and efficient. Special thank goes to Maria :)"

"Spoke with Karen today and she saved me $450 a month. I was very pleased with switching companies. Thank you Karen!"

"Cindy is always my great helper to solve my problem or answer my questions about insurance. Always quick turnaround to follow up. I highly recommend."

"I’m so thankful for this office, they’ve made me feel like family. The whole team has made settling into Washington a breeze. Sammi was so sweet when helping me with my policies."

"We've been with this State Farm store for years. And they just raised our house insurance $500. $500! So we pay $1100 a year for our old house and now another $500. I did a. little research and this is all climate driven cost shifting. The insurance companies who have lost billions in LA because of climate driven fires are distributing costs and the profits they need for shareholders onto our backs. I don't know about you, but I'm sick of it. We can't get our politicians to stop the oil companies polluting our air and killing us with hotter and hotter weather, fires, biblical floods and hurricanes like what hit Asheville this year, but we have to pay the piper when they say bend over. A friend who was insurance broker for 30 years told me about the cost shifting. It should be illegal for us to have to keep padding State Farm's profit margins so their shareholders live in a risk free profit bubble-- one you and I are paying dearly for in our premiums. Call your Senators and the Washington Attorney General and insist on an investigation. The nice people working the desk at this store don't trump bad behavior by the parent co."

"Cindy has been my connection to State Farm for years. She is friendly, listens and does the research to let me know the information that I’m asking about. The reason I have stayed with this company for so long is because of her. Thank you!"

"Thank you Sandra for helping us get coverage for our new car. Sounds simple but my emails were not going through,my ineptitude. It was the evening before a two day holiday. We were leaving on a trip. We needed proof of insurance and insurance! Sandra work with me to get everything done. It was 8pm when we finished. She stayed late to get this done for us and I can’t thank her enough. It was above and beyond!"

"I am in the process of moving, and Josh was very helpful with getting my renters insurance policy updated. Very quick to respond, and patient with all questions as I tried to make sure I understood the process. Thank you again for your help, Josh!"

"Andi at Rt Shaw was amazing to work with. She was able to get our policy, which was unique in many ways, through underwriting in short order. Buying and selling homes can be stressful, and Andi and Rt Shaw made the insurance portion of the conversation virtually stress-free. Thank you!"

"After comparing several insurance companies costs and coverage for home and auto I settled on State Farm RT Shaw. Their rates, coverage, features and communication were ahead of all their competitors. Andrea listened and understood my questions and articulated ideas and options that fit my needs best."

"I just got off the phone with Cindy and as always it was an excellent experience. Cindy is always helpful and nice, and her service typifies why my wife and I have been loyal State Farm customers for 37 years."