State Farm® Insurance Agent RT Shaw
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Judy S
August 11, 2026
5
out of
5
rating by Judy S
"I am ever so grateful to Cindy Erber-Agen for guiding me and calming my nerves about my claim. She is compassionate and very knowledgeable. She will be difficult to replace when she retires later this year.
Great service!
I know she will make sure her replacements are top notch. I hope they’ve learned everything possible from her so the newer employees in this office continue to provide outstanding service!
Thank you!"
We responded:
"Judy, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Seattle insurance team! - Your State Farm Agent, RT Shaw "
Anna
August 10, 2026
5
out of
5
rating by Anna
"Cindy was great solveing my problem, she stayed on it and helped get the insurance rate with OCCU dropped for the 16 that had lapped. I am very pleased with her and State Farm.
Anna Blang"
We responded:
"Anna, thank you for the amazing review! Our Seattle insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - RT Shaw, your State Farm Agent "
Niki Kothari
August 8, 2026
5
out of
5
rating by Niki Kothari
"Masami was a great help!"
We responded:
"Thank you so much for your kind review, Niki! If you need insurance assistance, we are just an email or call away! - RT Shaw, your State Farm Agent "
Richard
August 7, 2026
5
out of
5
rating by Richard
"Cindy Eber-Agen at RT Shaw has provided me excellent service and helped me find the best insurance with the best rates for my vehicles, boat, and home. This has been over many, many years and she always greets me cheerfully and helps me accomplish work I need that needs the proper insurance. I recommend everyone to seek her out for their insurance needs."
We responded:
"Richard, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Seattle insurance team is always here and happy to help. "
bailey chen
July 30, 2026
5
out of
5
rating by bailey chen
"Eilene is awesome!"
Hannah Howard
July 30, 2026
5
out of
5
rating by Hannah Howard
"Eilene was wonderful! She was very knowledgeable and helped talk me through all the steps I didn’t understand!"
We responded:
"Hannah, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Seattle. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent RT Shaw and Team "
Steve Menashe
July 27, 2026
5
out of
5
rating by Steve Menashe
"Cindy is a pleasure to work with. The whole team has been excellent."
We responded:
"Thank you for the 5-star review, Steve! We’re proud to serve the Seattle community and truly appreciate your support. "
J U
July 24, 2026
5
out of
5
rating by J U
"Masami C was great to work with. They were very helpful in explaining the different insurance options to me, and I feel much more knowledgeable in making my choice."
We responded:
"J, thank you for the fantastic review! We’re always here to support you with your insurance needs in Seattle. "
Yujin Lee
July 9, 2026
5
out of
5
rating by Yujin Lee
"Eilene was so sweet and helpful! Helped answer my questions and concerns!"
We responded:
"Thanks so much for the fantastic rating, Yujin! We are so glad you had a positive experience with us here on State Farm Agent RT Shaw’s Team. If there is anything we can do for you in the future, just give us a shout! "
Jessica B
July 8, 2026
5
out of
5
rating by Jessica B
"Josh was a gem to work with. I really appreciate how informative he was in answering all of my questions, great customer service. Would highly recommend."
We responded:
"We appreciate your review, Jessica. We are so happy that you had such a wonderful experience with State Farm Agent RT Shaw’s Team here in Seattle ! "
Rich
July 7, 2026
5
out of
5
rating by Rich
"Josh S took the time to explain the difference in coverages and made me feel like he was helping his family, not just someone over the phone. Thank you again!"
We responded:
"Thank you for the fantastic review, Rich! We are always here to help with your insurance needs here in Seattle . "
Catherine Jorge
July 7, 2026
5
out of
5
rating by Catherine Jorge
"Josh S.was awesome! Hands down the best ever!!!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Seattle to know that you had such a wonderful experience with us here on State Farm Agent RT Shaw’s Team."
Mari R
July 6, 2026
5
out of
5
rating by Mari R
"Highly recommend working with Josh Smith. Great customer service!"
We responded:
"We appreciate your review, Mari. We are so happy that you had such a wonderful experience with State Farm Agent RT Shaw’s Team here in Seattle ! "
Diana R
July 6, 2026
5
out of
5
rating by Diana R
"I couldn’t be happier with the service I received! Josh Smith provided expert guidance clear communication and outstanding customer care throughout the entire process. Thank you for making everything so easy Josh!"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent RT Shaw’s Team. "
Lisa C
July 6, 2026
5
out of
5
rating by Lisa C
"Exceptional service from start to finish. Josh S was knowledgeable, responsive, genuinely focused on finding the best solution for my needs. Highly recommend him and all the staff at RT Shaws office!"
We responded:
"Wow, thank you for the 5-star review, Lisa! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
Nicole Stocker
July 6, 2026
5
out of
5
rating by Nicole Stocker
"Josh Smith was amazing to work with! He was able to help me get my rates down while offering amazing service. He was kind and patient and couldn’t have asked for a better experience."
We responded:
"Thank you so much for the 5-star rating, Nicole! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
Suzanne Cheadle
July 6, 2026
5
out of
5
rating by Suzanne Cheadle
"Josh S made the insurance process simple and stress free. He was patient, helpful and always quick to answer my questions. Excellent service and pleasure to work with!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Seattle to know that you had such a wonderful experience with us here on State Farm Agent RT Shaw’s Team."
Elvera Thomas
July 6, 2026
5
out of
5
rating by Elvera Thomas
"This place and the service was amazing. Nice helpful people got me through whatever I asked and wherever I need it. Huge shout out to Josh Smith ! He’s a well put young man. Excellent"
We responded:
"Thank you so much for the 5-star rating, Elvera! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
Elizabeth Merskin
July 6, 2026
5
out of
5
rating by Elizabeth Merskin
"Josh S. Was amazing and extremely knowledgeable. He gave me the break down and found every discount possible to get me the best rate. He was patient with all my questions and was not rushing me or pushy. Highly recommend 5 star plus!!"
We responded:
"Elizabeth, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
jl wu
July 1, 2026
5
out of
5
rating by jl wu
"Cindy Erber she's really a good agent and she helped me a lot"
We responded:
"jl, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent RT Shaw’s Team—we are always here to help!"
Kylen Tromblay
June 30, 2026
5
out of
5
rating by Kylen Tromblay
"Cindy is always super helpful and responsive when I reach out to her! She gets my insurance policies updated quickly and efficiently!"
We responded:
"Thank you for the fantastic review, Kylen! We are always here to help with your insurance needs here in Seattle . "
Julie Wickwire
June 25, 2026
5
out of
5
rating by Julie Wickwire
"Josh Smith gave me excellent service today, and saved me a bundle on my new State Farm Auto and Renters Insurance Policy. Thank you Josh!!!"
We responded:
"Julie, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
Madan Karkee
June 17, 2026
5
out of
5
rating by Madan Karkee
"Cindy and Caryn are great to work with, always prompt and expeditious to respond and offer help. Their professionalism, prompt communication, and dedication can transform complex insurance decisions into a smooth, seamless experience."
We responded:
"Thank you for the 5-star review, Madan! Here on State Farm Agent RT Shaw’s Team, we are proud to serve our community and appreciate your recognition. "
Ken Eguro
June 10, 2026
5
out of
5
rating by Ken Eguro
"I have been a long-term customer for both home and auto insurance. Caryn and Cindy have always been incredibly helpful, no matter how dumb a question I have. I have only needed to make only one claim in 2 decades, but they handled it superbly. I don't even live in Seattle anymore, but I still use these guys - they are that good."
We responded:
"Hi Ken, Thank You for your review! I am so pleased to hear Caryn was able to help you with your auto & home insurance. Thank you for being our good neighbor for so many years!"
Ethan Norman
June 9, 2026
5
out of
5
rating by Ethan Norman
"Working with Cindy and team is always a pleasure. This is the most supportive insurance team I’ve had the pleasure of working with no matter if it’s changing my renters policy, adding a new vehicle, adding jewelry or even just getting some moral support after an accident. Loyal customer here to stay!"
We responded:
"Thank you for the amazing review, Ethan! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."