State Farm® Insurance Agent RT Shaw
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Adam Kluck
February 6, 2025
5
out of
5
rating by Adam Kluck
"I just switched over to State Farm today after being w/ my previous provider for many years. Working with Andie Usseglio was a great experience, and she made the process as seamless as possible while providing tons of great information along the way!"
We responded:
"Hi Adam! Welcome to State Farm! We're thrilled to have you on board. It’s great to hear that Andie made the switch smooth and informative for you. If you ever need anything, don’t hesitate to reach out. Thanks for choosing us! - RT"
Cassandra Callas
February 6, 2025
5
out of
5
rating by Cassandra Callas
"I’ve been a State Farm customer for over 15 years and have been very content with my service and coverage. Using the app is easy (super helpful when I got a flat tire late at night once - someone arrived within 20 mins to assist), and their customer service is excellent. Kudos to Josh J who helped me out recently and provided swift and professional assistance when I needed to reevaluate my coverage. I would recommend!"
We responded:
"Hi Cassandra! Thank you for being a loyal customer for over 15 years! We're so glad to hear that the app was helpful when you needed it and that Josh provided excellent service. We truly appreciate your recommendation and kind words! - RT"
Ryan Hutchison
February 4, 2025
5
out of
5
rating by Ryan Hutchison
"Josh Jenson recently helped me change my coverage from my old apartment to my new one, he was super helpful and quick to reply even when I took a few days to get back to him! Thank you Josh!"
We responded:
"Thanks for sharing your experience, Ryan! We’re so glad Josh could assist with your coverage change and make the process easy. If you ever need anything else, don’t hesitate to reach out! - RT"
MJ Caputo
January 30, 2025
5
out of
5
rating by MJ Caputo
"Great services and always anticipating clients needs"
We responded:
"Thanks so much for your positive feedback, MJ! We’re glad to always be one step ahead in meeting your needs. If there's anything more we can do for you, just let us know! Thanks again for the support! -RT"
Robin Li
January 30, 2025
5
out of
5
rating by Robin Li
"I really enjoy working with Andie from State Farm! She's the best!"
We responded:
"Thank you for the wonderful feedback, Robin! Andie will be thrilled to hear you enjoyed working with her. We look forward to assisting you with your insurance needs! Thanks again for the support! -RT"
Terry Strand
January 30, 2025
5
out of
5
rating by Terry Strand
"RT Shaw agency is a very professional attentive office and easy to work with. The staff is cheerful and willing to answer questions assisting you with your insurance needs . Please call them and experience the ultimate in customer care !!"
We responded:
"Thank you for the wonderful review, Terry! We’re so glad to hear you had a great experience with our team. We pride ourselves on offering top-notch customer care, and we’re happy to have earned your trust! - RT"
Aslan Mutaf
January 22, 2025
5
out of
5
rating by Aslan Mutaf
"This is my second year with them, and they are always there to help, very responsive and efficient. Special thank goes to Maria :)"
We responded:
"Thank you for your kind words! We’re so happy to have you with us for another year and are thrilled to hear that Maria has been responsive and efficient in helping you. We’re always here whenever you need us! - RT"
Bridget Loya
January 22, 2025
5
out of
5
rating by Bridget Loya
"Spoke with Karen today and she saved me $450 a month. I was very pleased with switching companies. Thank you Karen!"
We responded:
"Hi Bridget, thank you for sharing your experience! We’re so glad Karen was able to help you make the switch smoothly and helped you save! Welcome to the family, and please don’t hesitate to reach out if you need anything! - RT"
Pumpkin Pei
January 21, 2025
5
out of
5
rating by Pumpkin Pei
"Cindy is always my great helper to solve my problem or answer my questions about insurance. Always quick turnaround to follow up. I highly recommend."
We responded:
"Hi Pumpkin, thank you for your wonderful review! We’re thrilled that Cindy has been such a great help with your insurance needs and questions. Quick follow-ups are our priority, and we’re so glad you’ve had a great experience. We appreciate your recommendation! - RT"
Rachel McNeil
January 21, 2025
5
out of
5
rating by Rachel McNeil
"I’m so thankful for this office, they’ve made me feel like family. The whole team has made settling into Washington a breeze. Sammi was so sweet when helping me with my policies."
We responded:
"Thank you for your thoughtful review! We’re so glad to have made your transition to Washington easier and to hear that Sammi and the team have made you feel like family. We’re always here for you! - RT"
T. S. Colman
January 20, 2025
2
out of
5
rating by T. S. Colman
"We've been with this State Farm store for years. And they just raised our house insurance $500. $500! So we pay $1100 a year for our old house and now another $500. I did a. little research and this is all climate driven cost shifting. The insurance companies who have lost billions in LA because of climate driven fires are distributing costs and the profits they need for shareholders onto our backs. I don't know about you, but I'm sick of it. We can't get our politicians to stop the oil companies polluting our air and killing us with hotter and hotter weather, fires, biblical floods and hurricanes like what hit Asheville this year, but we have to pay the piper when they say bend over. A friend who was insurance broker for 30 years told me about the cost shifting. It should be illegal for us to have to keep padding State Farm's profit margins so their shareholders live in a risk free profit bubble-- one you and I are paying dearly for in our premiums. Call your Senators and the Washington Attorney General and insist on an investigation. The nice people working the desk at this store don't trump bad behavior by the parent co."
We responded:
"Hello Tim, we do apologize for your Homeowners Increase as my team did discuss the review and apologies as we did not describe the details behind the increase adequately enough. State Farm is a mutual company and does not report to Shareholders as you put in our message and it is terrible that these climate shifts have impacted all of our rates so dramatically. My team and I continue to try to answer every question you might have at any time and we apologize again for any unclear messaging we did not deliver. - RT"
Kristi Templeton
January 20, 2025
5
out of
5
rating by Kristi Templeton
"Cindy has been my connection to State Farm for years. She is friendly, listens and does the research to let me know the information that I’m asking about. The reason I have stayed with this company for so long is because of her. Thank you!"
We responded:
"Thank you for the wonderful review! We're so pleased to hear that Cindy made such a positive impression on you. Her friendliness and efficiency are qualities we truly value, and it's great to know that she's been able to assist you with your questions. We'll be sure to pass along your kind words to her. We look forward to continuing to provide you with excellent service! -RT"
Elizabeth McCormley
December 31, 2024
5
out of
5
rating by Elizabeth McCormley
"Thank you Sandra for helping us get coverage for our new car. Sounds simple but my emails were not going through,my ineptitude. It was the evening before a two day holiday. We were leaving on a trip. We needed proof of insurance and insurance! Sandra work with me to get everything done. It was 8pm when we finished. She stayed late to get this done for us and I can’t thank her enough. It was above and beyond!"
Erica Ferguson
December 30, 2024
5
out of
5
rating by Erica Ferguson
"I am in the process of moving, and Josh was very helpful with getting my renters insurance policy updated. Very quick to respond, and patient with all questions as I tried to make sure I understood the process. Thank you again for your help, Josh!"
We responded:
"Hi Erica, thank you for your thoughtful review! We’re so glad Josh could assist with updating your renters insurance during your move. His patience and quick responses truly make a difference. Best wishes with your move, and let us know if there’s anything else we can do to help! - RT"
Greg Nance
December 26, 2024
5
out of
5
rating by Greg Nance
"Andi at Rt Shaw was amazing to work with. She was able to get our policy, which was unique in many ways, through underwriting in short order. Buying and selling homes can be stressful, and Andi and Rt Shaw made the insurance portion of the conversation virtually stress-free. Thank you!"
We responded:
"Hi Greg, thank you for your wonderful feedback! Andi is fantastic at navigating unique situations, and we’re thrilled she could make the insurance process smooth and stress-free for you during your home transitions. We’re always here to help—thank you for choosing the RT Shaw State Farm Agency!- RT"
Mike Koslosky
December 26, 2024
5
out of
5
rating by Mike Koslosky
"After comparing several insurance companies costs and coverage for home and auto I settled on State Farm RT Shaw. Their rates, coverage, features and communication were ahead of all their competitors. Andrea listened and understood my questions and articulated ideas and options that fit my needs best."
We responded:
"Hi Mike, thank you for your kind words! We’re so glad Andrea could help find the perfect coverage for your home and auto needs. It’s great to hear our rates, features, and communication stood out to you. We appreciate your trust and look forward to continuing to assist you! - RT"
Robert Griffin
December 10, 2024
5
out of
5
rating by Robert Griffin
"I just got off the phone with Cindy and as always it was an excellent experience. Cindy is always helpful and nice, and her service typifies why my wife and I have been loyal State Farm customers for 37 years."
We responded:
" Thanks for the five-star review, Robert! Cindy is truly excellent and I will be sure to pass on your kind words. Thank you for being such a dedicated and loyal Good Neighbor "
Jason Fraley
December 4, 2024
5
out of
5
rating by Jason Fraley
"I appreciated Caryn's patience with me over the span of many weeks (several months) while I delayed to decide switching insurance carriers. She made it simple, and I felt my insurance needs cared for promptly and in a very friendly way. It's good to talk with agents who seem sincere as Caryn was."
We responded:
"Thank you so much for your five-star review! We're delighted to hear that Caryn provided you with the patience and support you needed during your decision-making process. It's wonderful to know that she made the transition simple and ensured your insurance needs were promptly and addressed in a friendly manner. Thank you for choosing us for your insurance needs. We look forward to serving you in the future.-RT"
washandia
December 3, 2024
5
out of
5
rating by washandia
"We have been with this State Farm office for a long time. Cindy Erber Agen, Caryn Kaul and the staff are fantastic. Very often, customer service comes in the way of lots of simple as well as complex questions in addition to claims, etc., and the front line office staff is always readily available to help out. No question is too simple."
We responded:
"Thank you for your loyalty and for taking the time to share your kind words! Cindy, Caryn, and the entire team will be so pleased to hear your appreciation. We strive to make every interaction helpful, whether it’s answering questions or assisting with claims, and it’s wonderful to know you’ve had such a positive experience. We’re here whenever you need us! - RT"
Eric Sladky
December 3, 2024
5
out of
5
rating by Eric Sladky
"Cindy was great, she helped me update my car insurance and delivered temporary cards for my wallet and glove box. Happy Holidays!"
We responded:
"Hi Eric! Thank you for the kind words, Cindy will be delighted to hear how much you appreciated her help. We’re glad she could make updating your car insurance easy and convenient. Wishing you a wonderful holiday season! - RT"
Carmen Pollastro
December 3, 2024
5
out of
5
rating by Carmen Pollastro
"Insurance can be a frustrating thing. The staff at Rt Shaw State Farm, namely Cindy and Caryn have made the experience simple and easy. We own 2-4 plexes and our current carrier dropped us for no reason, just that they didn't insure 4-plexes any longer. The staff at State Farm worked closely with underwriting and we had to make a couple of improvements and VOILA, they wrote us a very fair policy. Just today, I switched our HomeOwners and our Auto policy to Rt Shaw insurance. Again, with the help of this dynamic duo, I was able to save money and have better coverage. Cindy and Caryn are helpful, good listeners and have amazing follow-up!"
We responded:
"Thank you for sharing your detailed experience! Cindy and Caryn will be thrilled to know how much you appreciated their help. It’s great to hear they made the process simple and stress-free, even with the extra steps involved. We’re glad to have earned your trust for your home, auto, and multi-family property insurance. Welcome and we’re always here if you need anything in the future! - RT"
Ella A
November 21, 2024
5
out of
5
rating by Ella A
"Kai is an absolute GEM. 💎 Super helpful, friendly, and personable. It's not often that I'm smiling and giggling with an insurance agent, but Kai manages to make an often daunting administrative task feel like a walk in the park with a lovely friend!"
We responded:
"Thank you so much, Ella! Your kind words about Kai truly made my day. It’s wonderful to hear how Kai’s friendly and personable approach made the process enjoyable for you. We’re lucky to have such a gem on our team, and we’re always here to help whenever you need us! – RT"
Alexis Janis
November 18, 2024
5
out of
5
rating by Alexis Janis
"Kai and Maria were both very kind, helpful, and efficiently guided me through the process of obtaining auto and renters insurance. Would recommend, had a great experience with both of them!"
We responded:
"Thank you, Alexis! I’m thrilled to hear that Kai and Maria provided such kind and helpful service while guiding you through getting auto and renters insurance. We’re so glad you had a great experience, and we truly appreciate your recommendation. Let us know if you need anything in the future! - RT"
Bethany Schlemmer
November 5, 2024
5
out of
5
rating by Bethany Schlemmer
"Sam is the absolute best! She helped me get my renter and car insurance set up when I moved from out of state. She is so personable, took the time to explain everything I didn’t understand, and worked to customize my insurance to best fit my needs."
We responded:
"Thank you for sharing your experience with Sam. It's fantastic to hear that she was able to assist you in setting up your renter and car insurance during your move from out of state. If there's anything more we can do for you, please don't hesitate to reach out. -RT "
Kailee Strick
October 29, 2024
5
out of
5
rating by Kailee Strick
"Sam is a great insurance agent! Super friendly and always makes sure I am covered!"
We responded:
"Thank you, Kailee! We're so glad to hear that Sam has been friendly and attentive in making sure you’re well covered. We appreciate your feedback! – RT"