Big Problem: I was out and about, not near home, and discover I have a totally flat tire! My solution-providing, handy-mechanic son has flown overseas this morning, my model of car doesnβt have a spare, and to get it moved, it must travel on a flat-bed truck.
Inspiration: I called my State Farm Insurance office. Cindy Erber-Agen calmed me immediately, saying βweβre going to solve this.β We did a little brainstorming, she took over the situation, had me hang up and breathe deeply, while she called to make the needed arrangements. Within an hour my car was on a flatbed, and transported to a tire service where the tire was replaced within the next hour. I felt like I was in the care of a genius and a best friend. Cindy was so very kind and patient, quick and clever. She turned my complicated afternoon into a warm and memorable experience. I am very grateful to Cindy for taking good care of me and to State Farm for having Cindy in their office!